Read this now
Zomato epitomises everything it takes to build a successful modern business. Its UK CEO embodies the definition of tenacity. Do we have a winner?
The blog bit
I have experienced the very worst customer service imaginable. London has been disgraced. It regards a certain hotel under the Best Western brand…
If you’re in the service industry there’s one thing that’s holding you back: what you have. Let it go and let the best bits of doing business come to you.
Social media makes us right, when often we’re wrong. Which leaves the playing field a little contorted for both us as buyers, they as suppliers.
More stuff still
Online the number one priority for anyone thinking about getting a shift on is user experience – not aesthetics.
Don’t despair – you can trump Tripadvisor. Here’s how to wow the web with your hotel’s story and get customers flocking to your rooms…
Don’t give Tripadvisor and Laterooms the keys to your business: take back control. Here’s how…