We’re on the cusp of a tipping point where CMS admins with content savvy, rockstar CRM practitioners and community managers hugging the likes of BuddyPress and interweaving all corners of the business at a lodestar fulcrum, become your most valuable staff.
So I’m writing this feature for RCI Ventures magazine – destination customer satisfaction. how to measure it – then how to act on the results. I’m a big, big evangelist for listening to the voice of the customer. I remember back in 2001 having a great conversation with Trey Orta, the then CIO of Cendant… Continue Reading